What it handles
- Trial class and enrolment bookings
- Fees, timetables, subjects and class sizes from your own sheet
- English and Mandarin on the same call
- Confirmations and reminders on WhatsApp
Industries / Tuition and enrichment
Tuition and enrichment
Parents call during class hours, often in Mandarin or a mix of languages. The assistant answers in the parent's language, takes the child's level and goals, and books trial classes.
When it hands over to a person
- Fee negotiation or special-needs questions
- A parent asks for a specific tutor or the centre head
- Complaints or refund requests
What it never does
- Promises grades or exam results
- Discusses another child's information
- Offers discounts you have not approved
Sample call
BrightPath Tuition, a made-up business
Assistant您好，这里是 BrightPath 补习中心的 AI 助理，通话可能会被录音。请问有什么可以帮您？Hello, this is BrightPath Tuition's AI assistant. The call may be recorded. How can I help?
Caller你好，我想为我儿子报名数学补习。Hi, I'd like to enrol my son for maths tuition.
Assistant好的。请问孩子现在读几年级？Sure. Which level is he in?
Caller他读小六，今年要考小六会考。He is in Primary 6 and sits the PSLE this year.
Assistant明白了。我们周六上午有试听班，需要帮您预约吗？Understood. We have a Saturday morning trial class. Shall I book it?
Caller好的，请帮我预约。Yes, please book it.
Assistant请问您的姓名和手机号码？May I have your name and mobile number?
Caller我姓林，手机是 9XXX XXXX。I'm Mrs Lim, mobile 9XXX XXXX.
Assistant谢谢林太太，已为您预约周六上午的试听班，稍后会通过 WhatsApp 发送确认。Thank you, Mrs Lim. The Saturday morning trial class is booked and a confirmation will follow on WhatsApp.
Questions it answers
From your own FAQ, nothing made up
Do you have a trial class?
Yes. In this sample there is a Saturday morning trial class. Which level is your child in?
What subjects do you teach?
Maths, Science and English for Primary and Secondary levels in this sample, and Higher Chinese on request.
How much per month?
In this sample, Primary classes start from S$180 a month. A coordinator can confirm the exact fee for your level.
What are the class timings?
Primary classes run on weekday evenings and Saturday mornings in this sample. A coordinator confirms the slot for your child's level.
How big are the classes?
Classes are capped at eight students in this sample.
Do you offer Higher Chinese?
Yes, on request. Tell me the level and we will arrange a trial.
Can I withdraw after a month?
Yes, with one month's notice in this sample. A coordinator can explain the terms.
你们有试听班吗？
有的。周六上午有试听班，请问孩子读几年级？
学费多少钱？
小学课程每月从 180 新币起（示例）。具体费用请由课程顾问根据年级确认。
上课地点在哪里？
示例地址在碧山地铁站附近。需要我帮您预约试听吗？
老师会说华语吗？
会的，我们提供英语和华语授课。
Sample answers for a made-up business. Paste your own FAQ and ask it questions.
Connects with
Fits into how you already work
A child's level and school, and a parent's contact details, are personal data under the PDPA. We collect only what is needed for the trial class and tell parents that the call is with an AI and may be recorded.