What it handles
- Table bookings with party size, time and occasion
- Dietary notes, high chairs and cake requests
- Opening hours, menus, parking and directions
- Catering and private dining enquiries for follow-up
Industries / Restaurant and catering
Restaurant and catering
Calls come in during service, when nobody can pick up. The assistant takes table bookings, notes dietary needs and occasions, and passes catering enquiries to the events team.
When it hands over to a person
- Large events or private dining over your limit
- Allergy questions beyond your approved list
- Complaints about a past visit
What it never does
- Confirms a table beyond your capacity rules
- Makes allergy or halal claims you have not approved
- Takes card numbers by voice
Sample call
Lotus Garden, a made-up business
AssistantLotus Garden. I'm an AI assistant and this call may be recorded. How can I help?
CallerA table for six this Saturday at 7, please.
AssistantSaturday at 7 pm for six is available. Is it a special occasion, and are there any dietary needs?
CallerA birthday, and one person doesn't eat beef.
AssistantNoted: birthday, one guest with no beef. May I have your name and mobile number to confirm?
CallerRyan Chua, +65 9XXX XXXX.
AssistantConfirmed, Ryan: Saturday 7 pm, table for six. We will text you a reminder the day before.
Questions it answers
From your own FAQ, nothing made up
Are you open on Sunday?
In this sample we open daily, 11:30 am to 10 pm. Would you like to book a table?
Do you have vegetarian dishes?
Yes, there is a vegetarian section on the sample menu. I can note dietary needs on your booking.
Can you cater for 30 people?
Yes. For catering I take the date, headcount and budget, and our events team will follow up.
Is the food halal?
Lotus Garden is not halal-certified in this sample. We can note dietary needs and avoid pork or beef for your table.
Do you take large groups?
Yes, up to 20 guests in the main hall, and up to 40 with a private room booking.
Is there parking?
Yes, the sample mall has paid parking, and the first hour is free with a receipt.
Can I bring a birthday cake?
Yes, there is no charge for bringing a cake. Tell us in advance and we will keep it chilled.
Do you deliver?
We deliver within 5 km in this sample, with a minimum order of S$40.
Is there a private room?
Yes, a private room seats up to 20 guests, with a minimum spend of S$600 in this sample.
What is your catering minimum?
Catering starts at 10 guests in this sample. I take the date, headcount and budget, and our events team follows up.
Sample answers for a made-up business. Paste your own FAQ and ask it questions.
Connects with
Fits into how you already work
Names and phone numbers are personal data under the PDPA. Callers are told it is an AI and that the call may be recorded, and booking details are kept only as long as you need them.