What it handles
- Fault triage with safe first steps: power off, do not run repair tools
- Drop-off and courier pickup bookings
- Status checks from a job number or phone number
- Diagnosis and turnaround information you have approved
Industries / IT repair and data recovery
IT repair and data recovery
A broken laptop or a failing drive is urgent, and callers are anxious. The assistant gives safe first steps, marks urgent cases, books drop-off or courier pickup, and answers status questions.
When it hands over to a person
- Business-critical or deadline-driven cases
- Devices with sensitive data: legal, medical or financial
- A caller who is upset about a past repair
What it never does
- Promises that data will be recovered
- Gives a fixed price before diagnosis
- Asks for passwords or access codes
Sample call
FixPoint IT, a made-up business
AssistantFixPoint IT. I'm an AI assistant and this call may be recorded. What is the problem?
CallerMy external hard drive is clicking and my files are gone.
AssistantI'm sorry. Please power it off and avoid repair tools so nothing gets overwritten. Is this urgent, for example a work deadline?
CallerYes, I need the files by Friday.
AssistantUnderstood, I have marked it urgent. Would you like to drop it off, or should a courier collect it?
CallerCourier, please. I'm in Bukit Timah.
AssistantThank you. May I have your name, mobile number and pickup address?
CallerWei Ling, +65 9XXX XXXX, Blk 45 Bukit Timah Road.
AssistantThank you, Wei Ling. A coordinator will confirm the pickup with you shortly.
Questions it answers
From your own FAQ, nothing made up
My laptop won't turn on
I'm sorry. Please unplug it and do not open it. Is this urgent, and would you like to drop it off or have it collected?
How much to recover a hard drive?
The cost depends on the fault, so a technician checks it first. I can book a diagnosis. Would you like that?
Where is your shop?
In this sample we are near Bukit Timah, with courier pickup across Singapore. Would you like a pickup?
What is the diagnosis fee?
Diagnosis is free if you go ahead with the repair, otherwise S$40 in this sample.
How long does a repair take?
Most laptop repairs take two to three working days in this sample. Data recovery can take longer, depending on the fault.
Is my data safe?
Your data is only accessed with your permission and kept confidential. For sensitive devices we can agree handling rules in writing.
Can you recover deleted files?
Often yes, but it depends on what has happened to the drive since. Please stop using it and I will book a diagnosis.
Do you give a warranty?
Repairs carry a 90-day warranty in this sample, on the replaced parts and the workmanship.
What are your opening hours?
Monday to Saturday 10 am to 7 pm, and closed on Sundays in this sample.
How can I check my repair status?
Give me your job number or phone number and I can check the status or ask a coordinator to call you.
Do you repair phones?
We repair laptops, desktops, phones and tablets in this sample. Tell me the model and the problem.
Sample answers for a made-up business. Paste your own FAQ and ask it questions.
Connects with
Fits into how you already work
Devices often hold personal and confidential data. The assistant never asks for passwords and tells callers about handling rules, and a written confidentiality agreement can be part of your service. Personal data is protected under the PDPA.