In pilot
AI Receptionist
Answers every call in English and Mandarin, books or takes a message, and hands over to your team.
Clinics, home services, property agents, tuition centres
Products / Call Dashboard and Insights
In pilot
Call Dashboard and Insights
See every call, transcript and summary, with urgent calls flagged, then a monthly review.
Sample data for a made-up business: calls, outcomes, questions asked and a printable monthly review.
What it is
A private web page for your team. It shows calls and chats as they happen, who is waiting for a person, and how each one ended. Each month we review what customers asked and what to fix.
What you get
- Live list of calls with status: with the AI, waiting for a person, with an agent, finished
- Transcript and summary for each call, with urgent calls flagged
- Search by phone number, name or words
- A monthly review of missed calls recovered and the questions customers ask most
How it works
Calls are recorded as records
Words and call events are stored securely for the period you choose.
Your team signs in
A private login, invite only.
We review monthly
What worked, what customers asked, what to change in the script.
Works well with
Related products
In pilot
Hand-over to Your Team
When a person should take over, they get the call with the summary already in front of them.
Teams of two to twenty who answer calls
Planned
WhatsApp, SMS and Email Channels
The same assistant on the channels your customers already use, and alerts for your team.
Businesses whose customers prefer to message