The fastest way to improve an AI receptionist is not a cleverer model. It is a better list of questions and answers. Here is how to write one in an afternoon.
Start from real calls
- List the ten questions you answered most often last month.
- Check WhatsApp and email too: customers ask the same things there.
- Add the questions your staff dread: complaints, refunds, urgent cases. Decide who handles them.
Write each answer in one or two sentences
Answer the question that was asked, then offer the next step: book a slot, take a message, arrange a callback. Long answers sound tiring when they are spoken aloud.
Decide what it must never say
- Prices you have not approved, or any price for work it has not seen.
- Medical, legal or financial advice.
- Promises about timing or results.
- Anything about another customer.
Mark the answers that change
Opening hours, prices and promotions change. Put a review date beside them so the assistant never repeats last year's offer.
Test it before it goes live: paste your FAQ into Teach It Your Business and ask it questions in your customers' own words. Wherever it says it is not sure, you have found a gap to fill.
General information for businesses, not legal advice.